Data Use & Privacy Policy

Customer Satisfaction Policy

At Shipaco we create quality software that empowers your business operations. This document we summarise our aim for customer satisfaction. In case of falling short, we adhere to the following policies.

New Subscribers/Subscriptions

Subscriptions - If at anytime during your first thiry days of using our services, and if you are not satisfied, kindly contact us stating your difficulties. We give you a timeline for suitable resolution that meets your need. Still if you are not satisfied, we gladly offer you FULL REFUND, except paid taxes and downgrade your account to the free plan While annual subscriptons offer cost savings, we prefer to give you the flexibility to choose. In case of opting for a change in annual subscription to monthly subscription, you can do so. Your total subscription period will be considered as monthly subscription charges will be calculated as per the plan. In case of service issues (to your location), non-availability of functionality that exists before (during signup), breakdowns, that affects your operations, kindly bring to our notice thorugh the email/chat. If we fail to provide alternate or work around, we process you the PRO RATED REFUND for the remaining subscription period. In case of downgrades (users/add-ons/plans), we process your request, and provide you the credits in form of renewal extension. This is applicable based on existing constraints agreed as per the applicable plan Auto-Renewal. For your convenience, your monthly and yearly subscriptions will be processed throguh auto renewal process. Before payment, you will be receiving the Proforma Invoice and after payment you will be receiving receipt of payment. For all payments covenience fee charged on actual. For Subscription cancellation, you can reach us via email. Alternatively you can opt for 'Auto Renewal' Cancellation. Your subscriptions are not available upon expiry and for more details and questions you can reach us at support@vyasaka.in Exceptions There will be NO REFUND, in cases where your account is terminated or suspended or blocked by Shipaco for usage terms and conditions violation, including, but not limited to phishing, impersonation, fraud and violation of any applicable laws. termination or suspension or block